Full disclosure, fault in this situation is probably allocatable to both myself AND the dealer because I failed to completely understand some aspects of the deal, but crucial information about payoff was also miscommunicated by the dealer. Despite this, Amad and Rudy kept their cool and are hopefully going to make it right per Amad's assurance. ****If they follow through on Amad's promise to send me $250 to split a charge that I feel got charged unfairly, I will DEFINITELY change my review to 5 stars, because what matters is not that a problem occurred, but whether or not they handle it in good faith.**** Also, despite me holding firm and expressing my frustration even when Rudy (the salesperson) and Amad (finance manager) didn't see the situation the same way, they stayed professional and polite for all our interactions and I am very grateful to them. I don't normally take time to write out bad reviews, I only like to help businesses with good reviews - to me, that's worth my time. Writing out bad experiences is a waste of my time. But in this case, I'm hoping someone else can learn from both my and the dealer's miscommunication on this deal. Major lessons learned: DON'T LET OTHER PEOPLE PUSH YOU TO SIGN DOCUMENTS WITHOUT AN EXPLANATION, and also DON'T DO A LEASE DEAL WITHOUT KNOWING WHAT EXACTLY IS BEING USED TO REDUCE YOUR PAYOFF. My sob story: I traded in my old car and got into a new car on 8/10. The dealer paid off my old leasing company. What they (and my leasing company) did not tell me at that time was that a) my previous August lease payment was being used to reduce the payoff and b) that they were using my security deposit to reduce the payoff. Not knowing that info, and not expecting to have to pay any more than the money I handed the dealership that day, I was satisfied with the deal at the time. Approximately one week later, I receive several frantic calls from the salesperson Rudy asking me to come in immediately and sign a document they forgot to have me sign. I said ok, Rudy did me right on the deal, I'll go in. I get there, Rudy is with a customer and unable to talk to me, his co-representative calls him, Rudy tells the co-representative to have me talk to the finance manager, who is also with a customer and unable to speak with me. The finance manager tells us to "just go over to X's desk, the document is there, just have her sign it." Because I really needed to get going again, I signed it without any explanation of what it is (this was my own damn fault) - not realizing I just signed away my an anticipated refund on my lease (which was either my security deposit or that extra payment, I'm still not sure which) that the dealer could then use to reduce the purchase price the dealer pays to my old leasing company. I then sign into my bank account later in the month and find out the old leasing company deducted a payment on 8/8 (which didn't post until 8/12, which is why I didn't know about it at the time of making the deal) - so basically I paid an extra month for use of a car I no longer had as of 8/10, PLUS with that unexplained form I signed over money that the dealer used reduced the payoff. Yes, I would have had to sign that money over anyway to ensure I kept my payments the same, BUT the dealer should have disclosed that to me at the time of the deal. And it should not have taken me three hours of calls getting ping-ponged between my leasing company and the dealership, and the salesperson constantly telling me he's with a customer and just referring me to the finance manager, who is harder to get ahold of. TLDR: this is a situation where everyone had a little bit of fault. The dealer for not explaining certain aspects of my deal well initially, me for not realizing that my August autopay payment was being used to reduce my payoff on a trade-in, and my old leasing company for also not disclosing that fact. And the dealer again for rushing me to sign a form a week later without disclosing exactly what it meant. Amad has in essence graciously agreed to split the extra payment with me by sending me a check of $250 - which technically he doesn't HAVE to do, but goes a long way to making me feel better about the deal, and not like they abandon you once they make the sale. I think this is fair given that there was fault on both sides. If he follows through on this promise, I will amend this review to 5 stars without hesitation.
No hassle. Great price and selection. Everything better than expected. The car was detailed and had a full tank of gas. My experience was Perfect.
Flavio in Sales was great to work with. We were able to view, apply, and close on a vehicle in a mtter of two hours. Flavio helped us meet every requirement and wish we had in pocking a vehicle including price point. Patrick Snedeker of Tuttle Click also was able to help close on the vehicle purchase while being polite and knowledgeable. Keith in Finance was awesome and thorough in explaining the options for warranties and payments.
these people were great. Got the job done right the first time, and in a very short time, less than 1 hour. Great job, a big, especially to Whitney Morris for putting in the extra effort....
If you are looking to buy a Jeep talk to Max, he is fun and knowledgeable. He will take care of you from start to finish. As far as service, current review is 4 stars because I had to go twice to get the work done. Well good news is I picked up my 2018 Wranger JLU yesterday.They did this workV41 Recall - Done correctly first timeReplaced TrackbarPCM update for cooling fan noiseFront Spk buzz - Replaced lower driver spk as they found it was defective.I can say my steering is right on, no more constant corrections and more of a pleasure to drive now.I just wish they would have done all of this the first time I brought it in and not waited until I went on a social media blitz and having to contact the Regional Service Manager.But the squeaking wheel gets the grease right? I had to call them out on it and they wanted to win back my future business. They took care of it in a professional timely matter. I have found that if you as the customer do not get what you are paying for or expecting you need to call them out and let not only them know but future customers of your experiences with that said business.Tuttle Click Jeep, Irvine CA - Proved they can do the job right!
Very good prices and great service! Rudy is the best!!! Recommend!
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